Privacy Policy

1. Introduction

AMI Towing & Service (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, request or use our towing and roadside assistance services, or otherwise interact with us. By using our services or website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact and identification information: name, phone number, email address, and mailing address when you request service or contact us.
• Service and location information: pickup and destination addresses, vehicle information (make, model, year), type of service requested, map pins, and other details you provide to complete a service request.
• Payment information: billing details and payment method information. Payment processing may be handled by third-party processors; we do not store full credit card numbers on our systems.
• Device and usage information: IP address, browser type, device type, pages visited, and similar technical data when you use our website.
• Communications: records of calls, messages, SMS job updates (if you opt in), and correspondence with our dispatch or customer service.
• Analytics and tags: Google Tag Manager and related advertising or measurement tags that may collect page views, clicks (including phone clicks), and conversion events.
• Maps and location tools: Google Maps Platform (including Places autocomplete) when you search or pin an address, plus browser geolocation if you use Find My Location or similar tools.
• Translation: Google Translate (or similar) if you choose another language on the site; that service may process page content to render a translation.

3. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and fulfill towing, roadside assistance, junk-car, auto-repair, and related services.
• Communicate with you about your service requests, dispatch, and follow-up, including optional SMS job updates.
• Process payments and issue refunds in accordance with our terms.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights and the safety of our personnel and customers.
• Send service-related or promotional communications where you have consented or where permitted by law.

4. Sharing of Information

We may share your information with service providers who assist us in operating our business (e.g., payment processors, dispatch tools, hosting, maps, analytics, and translation). We do not sell your personal information to third parties for their marketing purposes. We may disclose information when required by law, to enforce our terms or policies, or to protect the rights, property, or safety of the Company, our customers, or others.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we cannot guarantee absolute security of your data.

6. Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service and contact records may be retained for several years for operational and legal purposes.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights or ask questions about your data, contact us using the information below. You may also opt out of marketing communications by following the instructions in those messages or by contacting us. Reply STOP to opt out of service SMS.

8. Third-Party Links and Services

Our website or communications may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent revision. Continued use of our services or website after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

10. Contact Us

For questions about this Privacy Policy or our privacy practices, contact AMI Towing & Service at 19260 Linden Dr, Rogers, MN 55369, email dispatch@amitowing.com, or call 612-268-6677.